STAY OPEN Reservations and Bookings Policy
These terms and conditions apply to all bookings made to stay at STAY OPEN, whether made via the website (including all areas of the site), applications and software provided online and made available offline through or in connection with the service, including through a mobile device (collectively, the “Service”), by email, over the telephone or in person on premises. They contain important information about your stay, workspace, and/or elective activities and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
Types of Properties
STAY OPEN operates two types of properties: Co-Living properties and Hospitality properties, with some properties offering both longer Co-Living stays and shorter Hospitality stays.
Co-Living at STAY OPEN is a modern form of communal living. Individuals who have executed a Membership Agreement with STAY OPEN are eligible for these properties. Our Members get a Room or Pod (details of each accommodation type below) in a location which features shared common areas to dine, work, socialize, and interact with other residents (“Co-Living”). Co-Living properties are ideal for those individuals who are looking for a built-in community and will be staying in one of our locations for a month or more. Typical community Members at our Co-Living properties include professionals, students, remote workers, and individuals relocating or contemplating doing so. Co-Living allows Members to book our rooms for a minimum of 30 days. STAY OPEN does not automatically extend Membership Agreements, however, subject to availability, a Member may enter into a new written agreement with STAY OPEN to renew the Membership beyond the initial term.
Our Venice, California property offers Memberships and operates as a Co-Living property for those who wish to book longer stays, while also serving as a Hospitality property for those who wish to stay for shorter stays, akin to a hotel,
STAY OPEN hospitality properties are for those seeking a more short-term stay, akin to a hotel, but with some of the activities and community features of our other properties (“Hospitality”). Guests at our Hospitality properties can book one or more nights, at their preference, up to a maximum of 29 consecutive nights. Depending on time of year, Hospitality properties may require stays of a designated minimum duration (e.g. “3-night minimum” during summer months or holiday weeks). Such requirements will be stated on our website prior to booking.
Types of Accommodations
We typically offer two types of living quarters at Stay Open: Rooms and Pods. Some properties may only have Pods.
STAY OPEN is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular STAY OPEN location. If this happens, every effort will be made to meet your accommodation preferences.
“Rooms” are private individual rooms, with a maximum occupancy of two (2) adults and up to two (2) minor children. You may reserve as many Rooms, as availability permits. Only available spaces will display during the booking process.
When making a reservation, certain types of Rooms enable you to select a bed type, typically a choice between one king size bed or two double beds. Choices vary depending on availability.
“Pods” are individual, private, bunk-style sleeping accommodations in shared residential spaces. Each individual Pod is customarily equipped with a privacy screen, fan, reading light and a place to plug in your electronic devices. As Pods are in shared spaces, depending on the configuration of the individual property, you may or may not be able to request for your Pod to be in an area with members of the same sex or opposite sex. When reserving a Pod, you will be asked a series of questions so that we can attempt to make your experience with us to your liking. Please note that while we have rules of conduct at STAY OPEN, we are not responsible for the conduct of our individual guests.
Duration of Stay
Our living accommodations can be reserved at our Co-living properties for stays of 30 days. If electing to stay longer, subject to availability, you will need to enter into a new Membership Agreement for an additional 30-day stay. You may book a fixed amount of months in advance.
Our living accommodations can be reserved at our Hospitality properties for stays of varying lengths ranging from as short as one day to a maximum stay of 29 nights.
Rates may vary depending on length of stay and time of year and whether a Member has entered into an Experience Provider Agreement with STAY OPEN.
Guests under 21
Co-Living properties are limited to guests age 21 and over. If a property has such designation, it will be indicated on our website. If you are under 21 years of age and attempt to book accommodations or activities at such a property, such bookings will be cancelled.
Our Venice, California property is limited to guests 21 and over as it operates as both a Co-Living and Hospitality property.
Guests under 18
For Hospitality properties, please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to a STAY OPEN property to anyone who is under the age of 18.
Age requirements, if any, for various Activity offerings will be stated in the description of such Activity. Certain activities may be open to participants under 18 only if accompanied by an adult or with pre-approved written consent of a parent or legal guardian, as indicated. We reserve the right to cancel Activity bookings of those who do not meet stated age or other requirements.
How to Book
We require credit or debit card details from you to confirm your booking.
For Hospitality properties, at the time of booking, your card will be charged a deposit equivalent to one night’s stay, which is refundable when your booking is cancelled more than 72 hours prior to check-in. For reservations made within seventy-two (72) hours of scheduled arrival, the deposit collected is non-refundable. The fee balance for the remainder of your stay, plus an incidentals fee of fifty dollars ($50) per day, will also be pre-authorized on your payment card; any overage amounts will be refunded at the conclusion of your stay.
For bookings at Co-Living properties, a $250 deposit (“Advance Payment”) is due prior to the arrival date. The Advance Payment is refundable if the booking is cancelled more than seven (7) days prior to the arrival date. On the morning of the arrival date, the complete Membership Fee is charged. The Advance Payment is refundable upon departure, provided there is no damage, as further detailed in the Membership Agreement. Once the stay has commenced the Membership Fee becomes non-refundable, subject to certain exceptions as may be stated in the Membership Agreement.
You will receive a confirmation email from us with a reservation number, dates of your stay, type of accommodations booked, and corresponding rates for your stay.
The price of your stay will be the price indicated when you make your reservation via the Service or as communicated to you if you placed your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advertised to you is correct however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct rate for such accommodations or to cancel your reservation.
Changing Your Booking
If you wish to make a change to your booking, please contact us using the details listed in the Contact Us section below or you can amend your booking via your Account settings on the Service. Depending on when you make the change, there may be fees associated with this action. We will let you know if the change is possible, and any applicable fees related to such change. We will send you a confirmation email if the change is accepted.
Cancelling Your Hospitality Booking
For Hospitality properties, where your reservation includes the flexibility to cancel your reservation, you may cancel your booking up to 3:00 pm local time (i.e., 18:00 local time) three (3) days before your arrival date (the “Cancellation Deadline”) without penalty.
If you wish to cancel your booking, please contact us by using the information provided in the ‘Contact Us’ section below. Alternatively, you may also cancel your booking through the Service. All cancellations (and any applicable charges/refunds) are subject to the Cancellation Deadline.
For Hospitality properties, if we receive your cancellation request by no later than the applicable Cancellation Deadline, there will be no charge in relation to your cancellation, and you will receive a full refund. Any cancellation request we receive after the applicable Cancellation Deadline will be subject to a fee equivalent to the cost of the stay for one night in the Room or Pod you had booked, including any VAT/applicable taxes in relation to that Room or Pod charge (i.e., your deposit). This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at STAY OPEN, and a prepaid reservation will incur the entire stay charge.
Certain types of bookings, as indicated at time of election, are non-cancellable and non-refundable.
We will do our best to avoid having to cancel your booking, however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
Cancelling your Membership Booking
For Co-Living properties, you may cancel your booking seven (7) days prior to the scheduled arrival date, without penalty.
For cancellations made within 7 days of the stay, STAY OPEN reserves the right to retain the Advance Payment.
On the morning of the arrival date, the complete Membership Fee is charged. For cancellations made on or after the arrival date the entire Membership Fee becomes non-refundable, subject to certain exceptions as may be stated in the Membership Agreement. The Advance Payment is refundable upon departure, provided there is no damage, as further detailed in the Membership Agreement.
Any other refunds once the Member’s stay has started are subject to our complete and absolute discretion, and will only be issued in the event of an emergency. We will require reasonable documentation from you evidencing the same to consider any such request.
Checking in and out
Unless otherwise agreed, the check-in time is 3:00 pm and we kindly ask that all guests depart by no later than 12:00 on their departure date.
In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport or other form of government issued photo identification upon arrival.
Co-Living Accommodations Charges
All charges for Co-Living Room and/or Pod stays will be charged in advance immediately on check-in and are non-refundable.
Hospitality Accommodations Charges; Incidentals
All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. We will charge the credit card provided in your Account unless you provide a different method of payment at check in. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.
STAY OPEN offers a variety of supplemental elective experiences, ranging from health and fitness activities to classes and lectures to cultural outings (each an “Activity” and collectively “Activities”). Depending on what you choose, these Activities can be selected on an a-la-carte basis or you can purchase a series of classes which may allow for the price-per-offering to be less in the aggregate than a single purchase.
Activities vary by STAY OPEN location, and are subject to change. Certain offerings may have availability limitations and reservations are determined on a first-come, first served basis.
Please be advised that the content of such Activities is not monitored by STAY OPEN. While we make every attempt to provide Activities which our Members will hopefully enjoy, please provide feedback so that we can revise and improve our offerings as applicable. Not all Activities are available or suitable for all Members and may have age restrictions, health requirements, or parental consent requirements to participate.
Conditions of purchase for each Activity will be set forth on the Service. Generally, Activity purchases are non-refundable, but you may be able to apply a portion of the cost of your purchase to a future Activity, subject to a re-booking fee.
For Users over 13 years of age but under 18 years of age, your ability to book Activities is conditioned upon the express consent of your parent or legal guardian, who will be fully responsible for providing us with an authorized payment card linked to your account to incur any and all fees for such Activities.
We kindly ask that all guests respect STAY OPEN Rooms, Pods, common areas, and facilities. In the event that there is any damage to your Room(s)/Pod(s) during your stay or if any items are missing from your Room(s)/Pod(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items and/or to retain your Advance Payment in the case of a Co-living property. Damage in excess of the Advance Payment may also be charged to the card you used to secure your booking.
During Your Stay
All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or Co-Living property or while in the surrounding area.
No smoking or vaping is permitted inside STAY OPEN at any time, whether in your room or elsewhere. STAY OPEN has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to retain all or a portion of your Advance Payment (in the case of Co-Living properties) or to charge the card you have used to secure your booking, a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) and/or Pod(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy. Please be mindful of local laws, as smoking and vaping are prohibited in many public spaces where STAY OPEN is located.
Unless explicitly stated otherwise by STAY OPEN or as required by law, no animals will be allowed in STAY OPEN.
We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behavior and any illegal conduct at all times during your stay. Do not make other people feel unsafe, harassed or threatened. Sexual harassment and discouraged advances will not be tolerated. No discrimination or harassment on the basis of race, gender, sexual orientation or otherwise will be tolerated. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your booking) in the event that you fail to respect this policy.
STAY OPEN makes reasonable efforts to provide a secure environment at our properties. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewelry or large amounts of cash to STAY OPEN. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. Co-living guests will be provided lockers to store their smaller personal items and luggage, however, STAY OPEN will not be liable for theft, damage and/or loss, whether items were secured in a personal locker or not.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
If you have any questions regarding your booking, please contact us via any of the following:
By Phone: 310-266-5786
By Email: [email protected]
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